Refund policy

Updated April 30, 2026

DISCOUNTS / PROMOTIONS / PRICE MATCHING

First Online Order Discount
If you received a first-order discount on your original order, the discount will not be applied to new items in the event of an exchange. The discount only applies to the first shipment. 

Promotional Pricing on Exchanges
Promotional pricing will not apply to replacement items if the promotion has ended before the date the return is initiated. For example, if a purchase was made during a promotional period, and then later exchanged once the promotion is over, the promotional price will not apply to the exchanged item. 

Price Protection
If one of our products goes on sale within 14 days of your purchase, upon request, we will refund you the difference.

In-store Purchases - You can visit the store for a refund to the same payment method you used on the original transaction. Alternatively, you can email us at hello@foveo.run, and we can refund you the difference to a gift card.

Online Purchases - Please email hello@foveo.run, and we will process the refund to the original payment method you used on the transaction. 

Price Matching
We will match competitor pricing as long as the exact same product (style/colour) is available (in-stock) for purchase. The price matching will be based on the publicly advertised price. We do not price match prices discounted through loyalty programs, employee/friends discounts, club discounts, etc. 

RETURNS / EXCHANGES

Final Sale
FINAL SALE / CLEARANCE ITEMS ARE FINAL SALES AND CANNOT BE RETURNED FOR ANY REASON

A final sale item is any item labelled as "final sale" OR with a discount of 35% or greater.

Create a Return
You can create a return through your online account here: https://shopify.com/69969084727/account

Time Limits
Returns can be made within 14 days of purchase for in-store orders and within 30 days of purchase for online orders.

Health & Safety Exception Items
For health and safety, we cannot accept any returns of nutrition, socks, underwear, bras, anti-chaffing supplies or any hydration products that have had their protective packaging removed (bite valve, etc.).

If there are manufacturer defects, you may be eligible for a warranty. 

There may be satisfaction guarantees offered by the brand that could be applied. 

Condition
Items must be in original packaging, unused, clean (not washed) and ready for resale as if it was newly purchased. We are sorry, but we cannot return any items that appear to be worn in any way.

Returns will not be accepted under any circumstances if they have been worn outside and are dirty. If we receive items for return that are not in acceptable condition, a refund will not be granted, and you are responsible for the shipping charges to send the items back to you, or you may pick them up in-store. 

Special Order Returns
Can return: Products that we regularly stock in the store. 
Cannot return: Products that we do not regularly stock in the store. We will inform you of this before your purchase. 

Contact us in advance if you would like to confirm eligibility for return on special order products. 

SHIPPING COSTS ON RETURNS

How Returns Can Affect Shipping Costs
We are pleased to offer free shipping on purchases over $100. However, if products are returned that bring the total below that, the original and return shipping costs will be deducted from your refund. 

Example: Your original purchase was $120, and you received free shipping. You return a $60 item, bringing the new order value to $60. You will be refunded $60, less the return and original shipping. 

Return Shipping
A Canada Post return label can be printed with this link, and a return authorization code will be sent once your return request is approved: https://www.canadapost-postescanada.ca/pr-rc/en/get-return-label?id=PR691916

Return shipping will be deducted from the refund / must be paid before we send out an exchange:
- $15+GST for BC
- $20+GST for Canada
- Actual cost for International

Incorrect Products Shipped
If we accidentally ship you the wrong product, we will rectify it as quickly as possible. You will have two options:

Option 1 - Ship the incorrect product back and once we receive it, we will send out the correct product. We cover both of these additional shipping costs (the return and the new shipment with the correct product). This option is a little slower but doesn't require another purchase.

Option 2 - Place a new order, which we will send out immediately (we pay the shipping cost). You send the original product back, and we will process a refund for you once we receive it. We cover both additional shipping costs. This option is the fastest but requires an additional purchase and refund. 

Refund Period
Refunds typically take 2-3 weeks to show up on your credit card. If 3 weeks have passed and you have not received your refund, please contact us. 

WARRANTIES / MANUFACTURER DEFECTS
A warranty may be available for manufacturer defects under normal use. Excessive wear and tear or use outside of what the product is intended for will not be covered by warranty.

We will submit warranties within 3 months of purchase. If you wish to pursue a warranty after 3 months, you must contact the brand directly. Please contact us to discuss warranties. Proof of purchase and pictures of the issue(s) are required to submit a warranty claim.