Shipping policy

Updated July 22, 2026

Shipping Rates
Free shipping with orders over $100.00 before tax (see exclusions below)
Within BC: $15 for orders $99.99 or less
Rest of Canada: $20 for orders $99.99 or less

Returns and Shipping
Returns may affect your shipping costs. Please see our Return & Refund Policy for more information on returns and shipping costs. 

Exclusions/Ineligible Products for Free Shipping
Some watches, poles and selected discounted products are not eligible for free shipping. They are clearly indicated on the product pages. Shipping charges will be shown at checkout. If you have any questions regarding the shipping costs, please contact us at hello@foveo.run and we will gladly help you with your order. 

At Store Pickup
Orders are usually ready within 4 hours or the next day if the order is after 1:00 pm. You will receive a call or email when your order is ready to pick up. 

Order Processing
We generally ship all orders by the next business day. You will receive a tracking number with your order once a label is created. 

SavedBy Package Protection

What is SavedBy Package Protection?
SavedBy Package Protection is an optional add-on that can help cover the cost
of lost, damaged or stolen packages. We do everything that we can to make sure
the package gets to you, but in cases when issues arise SavedBy can help.

How Much Does it Cost?
SavedBy varies depending on the price of your order. It will automatically
calculate once you begin to add items to your cart.

Do I need SavedBy?
You don’t, but it can help speed up the process of resolving issues related to
shipping. And in some cases where packages may not be covered by us,
SavedBy can help where we wouldn’t be able to.

How do I use my SavedBy Protection?
If you have issues with your package, reach out to SavedBy directly here:
https://customer.savedby.io/. Please review their policies to make sure that your
package can be covered here: https://savedby.io/policies

How long do I have to wait until I can receive a new package?
SavedBy can help send a new package within 1 business day! Sometimes it may take more, but in most cases they are very quick to resolve any issues that arise.

Will SavedBy reach out to me directly?
SavedBy will send you an email confirmation once you have placed an order in
our store that includes their SavedBy Package Protection. Keep your eye out for
it!

If you have any questions for their team, or have filed a claim, they will email you
directly with any questions, updates, and resolutions. Their email address is:
Support@Savedby.io for general questions, and Claims@SavedBy.io for issues
with packages.

Insurance
$100 insurance is provided by default with your shipment. If you require more, please contact us before placing an order. 

Risk of Loss, Theft, and Delivery
Once your order is picked up by the carrier, the responsibility for the package transfers to you. Foveō Running is not liable for lost, stolen (including porch theft), or damaged shipments. Please consider purchasing the SavedBy Package Protection for coverage (see above).

Missing Packages
If your tracking shows "Delivered" but you can’t find your order, please:

  1. Wait 24 Hours: Carriers occasionally pre-mark deliveries. Most "lost" packages arrive the next day.
  2. Check the Area: Verify with neighbours, building managers, or your property's hidden delivery spots. The delivery driver may have put the package out of plain sight to help avoid theft. 
  3. Verify Your Info: Double-check the shipping address on your order confirmation.
  4. Contact the Carrier: Reach out to the shipping company directly with your tracking number.

Damaged Shipments
If your gear arrives in less-than-perfect condition, we’ll help you get it sorted. To help us file a claim, please:

  1. Keep Everything: Do not toss any original packaging or mailers.
  2. Document It: Snap a few clear photos of the damaged box and the contents. This is required by the carrier. 
  3. Reach Out: Email us at hello@foveo.run with your order number and the photos.
  4. File a Claim: We will initiate a claim with the carrier and ask for your patience as the issue gets resolved with them.

Tracking on International Shipments
Some shipping services offer tracking, some do not. If you select a shipping service that does not include tracking such as Small Packet USA, you will not receive a tracking number. If tracking is important to you, please select a service that provides tracking. Please read 'Liability' section above. 

Leave at the Door
Shipments may be left at your front door. If it's unsafe to do so, please let us know before shipping and we will mark that package "DO NOT SAFE DROP". The carrier should leave a notice at your door and hold the package for you to pick up, and is their responsibility to do so.

Taxes
We are required to charge taxes based on where the items are being shipped. 

Sizing
If you are unsure about sizing, please give us a call before placing your order to avoid potentially unncessary shipping costs on returns. 

Refused/Unsuccessful Delivery
For any deliveries returned to us as refused/unsuccessful, you will be responsible for all shipping costs. If a refund is applicable, we will subtract the shipping costs before issuing a refund.